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FAQs
What are chenille patches?
Chenille is a fluffy, towel-like material with a matte finish. It uses a thicker thread compared to embroidery, giving it a bold, textured appearance that stands out on jackets.
What are embroidery patches?
Embroidery patches are flat with a slightly shiny surface. They use satin thread, which gives a smooth, polished look. Embroidery allows for fine detailing
What colors are available?
We can create jackets in any color you prefer! Just let us know your color choices, and we’ll make it happen.
What is the turnaround time for simple and custom jackets?
Simple Jackets: Typically ship within 3–4 business days.
Custom Jackets: Usually take 1–2 weeks for production, and 3–5 business days for shipping.
What is a sublimation patch?
A sublimation patch involves printing the design on satin fabric. The patch is then bordered and applied to the jacket. This method allows for high detail and vibrant colors not achievable with traditional embroidery or chenille.
What type of materials are used in the jackets?
Our jackets are made from premium-quality wool and genuine leather. We also offer satin and other fabric options.
How do I take care of my jacket?
To keep your jacket looking great:
Always dry clean only.
When ironing, place a cotton cloth over the fabric and iron gently on top.
Avoid direct heat on wool or leather. Proper care ensures your jacket stays in excellent condition for years.
Can I track my order once it ships?
Yes! As soon as your jacket is shipped, you’ll receive a tracking number so you can monitor its delivery.
How do I choose the right size for my jacket?
Our jackets are true to size. Please refer to our Size Guide section and use the Size Chart to select your correct fit. If you’re unsure, feel free to message us—we’re happy to help!
Do you offer rush production and express shipping?
Yes, we do! Rush production and express shipping are both available for an additional fee. If you’re working with a tight deadline, just let us know—we’ll do everything we can to meet your timeline.
Please note, we charge for rush production because it requires overnight labor and our team may have to temporarily pause ongoing work to prioritize your order.